This Privacy Policy explains how Atlantic Global Travels LLC ("we", "us", "our") collects, uses and protects personal information when you visit our website or contact us about our travel services.
Who We Are
Atlantic Global Travels LLC is a travel company based in Ajman, United Arab Emirates. We assist customers with visa applications, flight and hotel bookings, holiday packages, Umrah services, travel insurance, corporate travel, transport arrangements and Germany post-landing support.
Information We Collect
Depending on how you contact us, we may collect:
- Contact details, such as your name, mobile number and email address
- Enquiry details, such as the service you need, destination, number of travellers, travel dates and your message
- Information you choose to share with us by WhatsApp, phone or email
- Documents and details needed to provide a service you have asked for, such as passport and visa information, when you share them through an agreed channel
How We Collect Information
- When you complete the enquiry form on our website
- When you contact us by WhatsApp, phone or email
- When you visit our office or use our services
How We Use Personal Information
- To respond to your enquiry and prepare quotations
- To arrange the services you request, such as bookings, visa assistance, travel insurance and transport
- To communicate with you about your enquiry or booking
- For customer service, accounting and record-keeping
- To meet legal and regulatory obligations
Visa and Travel Enquiries
When you ask us to assist with a visa or travel arrangement, we use the information you provide to prepare and submit applications or bookings for you. This may require sharing relevant information with third parties such as embassies, consulates, visa application centres, airlines, hotels, insurers and transport providers, only as needed for the service you requested.
Website Forms
Our enquiry form collects your name, mobile number, email address, the service you need, destination, number of travellers, optional travel dates, your message and your consent to be contacted about the enquiry. The form does not allow file uploads, and it asks you not to submit passport copies or other sensitive documents. When you submit the form, your enquiry is sent by email to gm@atlantictravel.ae so our team can respond. The form entries are not stored in our website database.
WhatsApp, Phone and Email
Our website includes links that open WhatsApp or start a phone call. These are started by you. WhatsApp conversations are handled through WhatsApp, which is operated by a third party under its own terms and privacy policy. WhatsApp and email communications may be retained as business records where necessary for enquiries, bookings, customer service, accounting, dispute handling or legal and regulatory purposes.
Cookies and Similar Technologies
No Google Analytics or Meta Pixel is currently used on our website, and we do not currently use visitor tracking or advertising pixels. Our Contact page includes an embedded Google Map; when it loads, Google may collect information or use cookies under its own privacy policy. If analytics or advertising technologies are introduced in the future, this Privacy Policy and any cookie or consent settings will be updated accordingly.
Third-Party Service Providers
We use service providers to operate our website and business, including our website hosting provider (HostGator), our business email service, WhatsApp for messaging and Google Maps on our Contact page. We also share information with travel suppliers and authorities where needed to provide a service you requested. These parties process information under their own terms and policies.
International Data Transfers
Some services we arrange, such as visa applications and bookings abroad, require your information to be shared with organisations outside the UAE. Some of our service providers may also process information outside the UAE. Where this happens, we share only what is needed for the purpose.
Data Retention
Atlantic Global Travels LLC retains personal information only for as long as reasonably necessary for the enquiry, booking, customer service, accounting, legal or regulatory purpose for which it was collected. Information may be deleted or anonymised when it is no longer required, subject to any applicable record-keeping obligations.
Data Security
We take reasonable measures to protect personal information from unauthorised access, loss or misuse. No method of transmission over the internet or electronic storage is completely secure.
Your Privacy Rights
Subject to applicable UAE data protection law, including Federal Decree-Law No. 45 of 2021 on the Protection of Personal Data, individuals may have rights relating to access, correction, deletion, restriction, objection and data portability, subject to applicable conditions and exemptions. To make a request, please contact us using the details below.
Third-Party Links
Our website contains links to other websites, such as social media pages and official government websites. We are not responsible for the content or privacy practices of those websites.
Children’s Privacy
Our website is intended for adults. Information about children who are travelling is provided by a parent or guardian as part of an enquiry or booking.
Changes to This Policy
We may update this Privacy Policy from time to time. The updated version will be published on this page with a revised "Last updated" date.
Contact Us
For questions about this Privacy Policy or your personal information, please contact us:
- Atlantic Global Travels LLC
- Al Zahir Street, Al Rumailah, Ajman, United Arab Emirates
- Phone: +971 6 543 2111
- WhatsApp: +971 56 766 4117
- Email: gm@atlantictravel.ae