These Terms & Conditions apply to services arranged by Atlantic Global Travels LLC and to the use of this website. By making a booking or using our services, you agree to these Terms.
1. About Atlantic Global Travels LLC
Atlantic Global Travels LLC is a travel company based in Ajman, United Arab Emirates.
2. Scope of Services
We assist with visa applications, flight bookings, hotel bookings, holiday packages, Umrah services, travel insurance, corporate travel, Germany post-landing support and transport arrangements.
3. Booking Requests
A booking is confirmed only when we confirm it to you in writing and any required payment or ticketing has been completed. Availability is subject to supplier confirmation.
4. Prices and Quotations
Prices and availability are subject to change until the booking is confirmed and the required payment or ticketing is completed.
5. Payments
Available payment methods may include cash, bank transfer, card or payment link, depending on the booking. A deposit or full payment may be required before services are confirmed. The amount and payment requirement will be stated in the quotation or booking communication.
6. Visa Assistance
We assist with preparing and submitting visa applications. Visa approval is not guaranteed. Visa and entry decisions are made solely by the competent embassy, consulate or authority, and we cannot guarantee approval, appointment dates or processing times. Official visa fees and application centre charges are separate from our assistance fee where applicable.
7. Flights
Flight bookings are subject to the airline’s conditions of carriage and fare rules, including rules on changes, cancellations and baggage.
8. Hotels
Hotel bookings are subject to the hotel’s or supplier’s terms, including cancellation policies and check-in requirements.
9. Holiday Packages
Package details are confirmed in the quotation or booking communication. Services within a package are provided by third-party suppliers under their own terms.
10. Umrah Services
Umrah and Hajj rules may change and are controlled by the Saudi authorities. Visas, permits and access to the holy sites are decided by those authorities, and our assistance does not guarantee permission to travel, enter Saudi Arabia, perform Umrah or obtain a visa. Transport inside Saudi Arabia is arranged on request and subject to availability.
11. Travel Insurance
Travel insurance is provided by the insurer under its policy terms. Please read the policy terms, including cover, exclusions and cancellation conditions.
12. Transport Services
Transport services are subject to availability and to the terms of the transport provider.
13. Corporate Travel
Corporate travel is arranged according to the details and approvals provided by the company. Corporate clients may also be subject to a separate quotation, purchase order, credit arrangement, service agreement or other written commercial terms where applicable.
14. Germany Post-Landing Assistance
Atlantic Global Travels LLC provides practical post-landing support within its service scope, arranged through a Germany-based service partner. We are not a law firm, immigration lawyer, tax adviser or government authority, and this service does not include visa processing or legal, tax or immigration advice.
15. Customer Responsibilities
- Provide complete and accurate information and documents
- Ensure traveller names match passports exactly
- Review booking confirmations and tell us about any errors promptly
- Follow the rules of airlines, hotels, suppliers and authorities
16. Passport, Visa and Entry Requirements
Travellers are responsible for holding a valid passport and for checking and meeting the passport, visa, health and entry requirements that apply to their journey. Requirements can change, and immigration and entry decisions are made by the competent authorities.
17. Supplier Terms
Atlantic Global Travels LLC may arrange or facilitate services provided by third parties, including airlines, hotels, insurers, transport operators, visa and application centres, government and consular authorities and other travel suppliers. We are not those suppliers or authorities. Their terms and conditions may apply to your booking, including change and cancellation charges.
18. Changes and Cancellations
Changes and cancellations are subject to the relevant supplier’s terms and to any booking-specific terms stated in your quotation or booking communication. Please contact us as early as possible if you need to change or cancel a booking.
19. Refunds
Whether any amount can be refunded depends on the relevant supplier’s terms and on any booking-specific terms. Amounts that a supplier or authority does not refund may not be refundable.
20. Events Outside Our Control
We are not responsible for failure or delay caused by events outside our reasonable control, such as government restrictions, border closures, airline disruption, severe weather, strikes, public-health measures and other similar events. In such cases we will try to assist you with the options available, but refunds or compensation are not automatic and depend on supplier terms and applicable law.
21. Website Information
We aim to keep information on this website accurate, but travel rules, prices and availability change. Please confirm details with our team before relying on them.
22. Intellectual Property
Website content, including text, images and branding, belongs to Atlantic Global Travels LLC or is used with permission, and may not be copied without permission.
23. Third-Party Links
Our website links to third-party websites. We are not responsible for their content or practices.
24. Limitation of Responsibility
Atlantic Global Travels LLC is not responsible for decisions or failures by independent airlines, hotels, government authorities, visa centres, insurers or other suppliers where those matters are outside our reasonable control. Nothing in these Terms excludes or limits any responsibility that cannot be excluded or limited under applicable law.
25. Governing Law
These Terms are governed by the applicable laws of the United Arab Emirates. Any dispute will be subject to the jurisdiction of the competent courts in the United Arab Emirates, subject to any mandatory rights available under applicable law.
26. Changes to These Terms
We may update these Terms from time to time. The updated version will be published on this page with a revised "Last updated" date.
27. Contact
- Atlantic Global Travels LLC
- Al Zahir Street, Al Rumailah, Ajman, United Arab Emirates
- Phone: +971 6 543 2111
- WhatsApp: +971 56 766 4117
- Email: gm@atlantictravel.ae